So what are you waiting for? Check out the exciting tech repair jobs we have available and fill out our online application submission form. Your chance to upgrade your tech career is waiting.
Customer Service Manager
Know what it takes to make sure every customer leaves our office with a smile and a great story to tell their friends? That’s not a rhetorical question, that’s who we’re looking for the position of Customer Service Manager. We want someone who can run our busy floor from managing the technicians working on repair, to interacting with customers, to handling pricing and payment, to rolling up his sleeves and getting elbow-deep into a rush repair job. You need to be able to come in any day of the week, run out to make service calls, and maintain an efficient and effective workflow from the moment a customer walks through our doors to the minute they leave happy and satisfied. The Customer Service Manager will:
Have a technical background to be able to provide initial diagnosis to the customers, be able to communicate problems to the techs, and be able to communicate solutions from the techs to the customers Be able to manage all aspects of running the repair shop, including interacting with customers by phone, email, and in person, setting priorities, managing technician work-flow, and manage general upkeep of the front-end of the shop
Friendly, outgoing, and up-beat personality. This is a customer service position first and foremost. You will be the initial point of contact between LaptopMD+ and our customers, so you need to be able to act as our ambassador to the world. Ability to leave the office to perform on-site trouble-shooting, pickups, and deliveries for customers Good oral and written communication is a must! Knowledge of database management, QuickBooks, project management, sales, and marketing is a BIG plus
Laptop Repair Engineer
Can you name every component on a modern laptop motherboard without looking at the schematics? While we’re on the subject, can you read component-level schematics? Do you read them for fun? Then we might have a spot for you. The Laptop Engineer is the backbone of our business. You will be the one who takes a customer’s damaged computer, pop it open, diagnose the problem, and resolve the issue. Without you, LaptopMD+ is just a pretty office with a nice view. The laptop engineer will:
Have a great working knowledge of modern computers down to the component level, including being able to read component schematics Understand the interaction between the various pieces inside a modern laptop or desktop. Be able to work with minimal supervision on a set of prioritized projects in a timely and efficient manner Work fast, but be thorough. “Measure twice, cut once” the saying goes, and you have to be able to do both before the next guy even pulls his ruler out
The ability to solve problems efficiently and creatively. You have to think on your feet and be able to find solutions beyond simply following a trouble-shooting flow-chart Professional experience trouble-shooting and repairing Apple and PC systems is required. Experience trouble-shooting and repairing printers, projectors, and all manner of electronics is preferred Knowledge of in-depth diagnostics and repair equipment is mandatory: If you don’t know what an Oscilloscope is or can’t do micro-soldering, you will not be considered. Professional certifications are not required, but they certainly don’t hurt
Cell Phone Engineer
Ever started on a cell-phone case-mod project, and ended up desoldering the main board, then putting it back together to get twice the signal strength and free long distance? We’re looking for you! If you know cell phones inside and out and can tell the difference between a transistor and a resistor, you might have what it takes to be a LaptopMD+ Cell Phone Engineer. Mobile phones are quickly starting to replace desktops and even laptops as the primary means for people to interact with the web and the trove of information available in cyberspace, and we need someone who can fix three iPhones and an Evo4G at the same time to meet the rising demand in phone repairs. You’ll be responsible for diagnosing, disassembly, repair, and reassembly. Everything it takes to get the customers phone fixed and back in their hands will be your responsibility. The cell phone engineer will:
Have a great working knowledge of modern mobile phone technology down to the component level, including being able to read component schematics Understand the interaction between the various pieces inside a modern cell phone Be able to work with minimal supervision on a set of prioritized projects in a timely and efficient manner Work fast, but be thorough. “Measure twice, cut once” the saying goes, and you have to be able to do both before the next guy even pulls his ruler out
The ability to solve problems efficiently and creatively. You have to think on your feet and be able to find solutions beyond simply following a trouble-shooting flow-chart Professional experience trouble-shooting and repairing iPhone, Android, Blackberry, and Windows phones Knowledge of in-depth diagnostics and repair equipment is mandatory: If you don’t know what an Oscilloscope is or can’t do micro-soldering, you will not be considered. Professional certifications are not required, but they certainly don’t hurt
Marketing Intern
Do you get excited at the idea of planning a marketing campaign, executing it, and watching it grow the business? Are you creative, outgoing, energetic, and ready to get out there and fight to make our brand #1? Great! We might be looking for you, though I have to warn you that marketing isn’t all furious bursts of creative brainstorming and glamorous ad campaigns. There’s a lot of hard work and long hours of planning behind the scenes. If you think you have what it takes to learn the ins and outs of Online Marketing in a fast-growing small business, send your application our way! As a Marketing Intern, you will:
Need to be either enrolled in an accredited 4-year institution, or a recent graduate Not be paid, but we will compensate you with internship credits and behind-the-scenes knowledge of how a marketing department actually runs Need to be able to juggle multiple things at the same time while remaining focused on your goals and deadlines. Need to be a quick learner, able to pick things up on the fly and run with them
Have some knowledge of Online Marketing, including SEO, design principles, some level of coding/scripting ability (at least HTML and CSS, PHP is better, JavaScript is best), be familiar with principles of SEO Be friendly, outgoing, and professional; able to serve as our ambassador to the world Have flexible hours, and a possible stipend based on previous experience and skill-set
