Careers – Customer Service Manager

LaptopMD > Careers > Careers – Customer Service Manager

LaptopMD is looking for a Customer Service Manager with strong technical background and retail customer service experience. Previous work experience with Apple Genius, Geek Squad, EasyTech, or any other tech support companies is a HUGE PLUS.

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The candidate we are looking for is:

Well spoken with effective phone and personal communication skills. Your major responsibility will be communicating with our retail customers (50% face-to-face and 50% on the phone) as they shop for electronics repair services. If you are an IT person/technician with no retail customer service experience, DO NOT APPLY!!!
Able to take a laptop/iDevice apart and put it together. We’ll ask you to do this during the interview! We can teach you the hard stuff, but you need to have basic electronic hardware/software knowledge.
Responsible and Self-Motivated. We’re not looking to micro-manage you. We are looking for individuals with a strong work-ethic that are trustworthy and responsible.
Able to deal with a fast paced and often stressful environment. You’ll need to multitask (for example, answer the phone while serving customers on the floor).
Able to successfully sell add-on services and upgrades.

Flexible schedule is a MUST! Position is full time (35-45 hr/wk), and you need to be available to work late hours and at least one day of the weekend. Bachelor degree in computer science or related field preferred.

E-Mail Us Your Resume and Cover Letter to arthur@laptopmd.com

Compensation: $20-$25 per hour DOE
Employment type: contract

Our team

Hero Image Arthur Zilberman

Arthur Zilberman

Arthur’s journey in laptop repair and computer services has taken him from running Wall Street IT departments, at Fortune 100 companies like JP Morgan Chase, to teaching as an adjunct technology instructor. Arthur’s story begins in Minsk, Belarus. When Arthur was a boy, his family was forced to immigrate to the United States as a result of the Chernobyl nuclear disaster

Arthur grew up in Sheepshead Bay in Brooklyn and quickly picked up computer and programming skills through trial and error and a lot of bright intuitive learning. He obtained his B.S. in Computer Science from the New York Institute of Technology, propelling him into his career as a corporate IT manager and later as a computer services provider.

Certifications/Specialties: A+, MSCE, CCNE, Network Management/Repair, Computer Instruction and Consulting
First ‘Real’ Computer: Compaq 486DX 3 at the age 16.

Hero Image Matt Ham

Matt Ham

Matt started as a floor manager at LaptopMD+ in January of 2010 and moved up the ladder quickly as LaptopMD+’s Chief Financial Officer.

Matt, a Columbia graduate with a Master’s in Mechanical Engineering with a Focus in Energy Systems, has a strong background in computer repair with 9 years of experience working on the hardware support team at SAS and has been working hands on with computers his whole life.

Certifications: Certified by Dell (4+ years)
Specialties: Business Development and Operations Management

Hero Image Zoltan Kovacs

Zoltan Kovacs

When Zoltan was a kid, he drove his parents crazy when they would buy him new toys and he would take them apart just so he could fix them and put them back together. As an adult his interest in taking things apart has diminished (slightly) but his ability to repair them has grown immensely.

Zoltan, LaptopMD+’s Lead Technician, holds a B.S. in Engineering. His repair skills and wealth of knowledge makes Zoltan LaptopMD+’s premier problem solver – ask this guy anything computer related (or not) and he’ll have an answer for you.

Certifications: Netcom – Information Technology, A+, COMPTIA Net +, CCNA
Specialties: Data Recovery, Hardware Support and Maintenance, Mac Repair

Hero Image Milan Popović

Milan Popović

Milan joined LaptopMD+ in January of 2010 and has a strong background in electric and computer engineering. Before coming to LaptopMD+, Milan worked extensively in IT support and customer service specializing in computer and network maintenance.

Milan is one of many computer technicians at LaptopMD+ but is also in charge of working directly with customers on technical issues and managing all junior level technicians. Milan is LaptopMD+’s go-to guy for computer repair and customer relations regarding repair jobs and can be counted on for detailed computer repair.

Certifications: A+, Microsoft Visual Studio (C+)
Specialties: Hardware Repair, Network Maintenance, Customer Support

Hero Image Pablo Zauzich

Pablo Zauzich

Originally from Argentina, Pablo Zauzich is LaptopMD+’s go to guy for onsite iPhone and computer repair. Pablo’s experience stretches across a variety of fields including computer and network repair, virus removal, data recovery and, of course, iPhone repair.

Pablo has a vast array of knowledge managing onsite software and hardware installations and is a trusted technician for onsite support and customer assistance.

Certifications: A+, Net+
Specialties: On site Setup and Support, Computer and Hardware Repair, Setup and Installation, iPhone Repair, and A/V Installation

Hero Image Dima Smetanin

Dima Smetanin

Dima, a systems administrator and repair technician at LaptopMD+, has a wide background in IT infrastructure management and maintenance. An immigrant from Russia, Dima has experience in bilingual computer training and support, most notably having been in charge of training and staff enrichment classes as part of his involvement on the IT support team at a top Russian University.

He holds a M.S. in Computer Information Systems and has a wide array of experience in repairing computers and performing network management.

Certifications: M.S. in Computer Information Systems
Specialties: Systems/Network Management, Programming, and Computer Troubleshooting

Hero Image Tim Bogus

Tim Bogus

With a strong background in web development and project management experience, Tim leverages the best of his analytical nature as the Director of Online Marketing at LaptopMD+ where he is responsible for the company’s marketing initiatives, project development, and online development. With degrees in communication studies and web development, Tim’s past experience includes ecommerce information architecture/development and new media work with newspapers including print, design, and online responsibilities.

Before joining LaptopMD+, Tim worked in New York’s lighting district on the Bowery as the lead developer and information architect for a leading ecommerce and brick & mortar lighting company.

Specialties: Project Management and Information Architecture

Hero Image Alex Mouravskiy

Alex Mouravskiy

Alex came to LaptopMD+ from McDonald’s Corporation where he served as a business manager and assistant marketing coordinator for the Gulf Coast region, responsible for business development and the coordination of promotional roll outs. At LaptopMD+, Alex’s responsibilities include creative development of all marketing endeavors and is the head of press relations in addition to coordinating the company’s marketing and development projects.

A native of the Northeast, Alex has worked in the past as a freelance writer, most notably for AOL News, Politics Daily, and other media outlets, and studied communications at Rutgers University. Alex has also worked with a number of NYC charities on a pro bono basis.

Specialties: Content Marketing, Public Relations, Creative Development.