Who we are
Located in Midtown Manhattan, near Times Square and Penn Station and serving all five boroughs, LaptopMD is a full-service computer repair company specializing in computer repair, iPhone repair and data recovery.
We believe in treating you right by offering completely free estimates on all repair jobs and, unlike Best Buy and Staples, we won’t start your repair job until you agree to the full price. Copycats can steal the name, but can’t imitate the respect, component level expertise, and positive press in outlets such as CNN, CBS & WSJ. For your convenience, we’re open late 6 days a week with access to all major subway lines.
Since we began in 1999, many other repair services have started in NYC, many of which have “borrowed” our theme. We were here first. Here’s the proof.
To Learn More About Us
LaptopMD+ been in the business since 1999 with three locations in New York and New Jersey. We attribute our success to the fact that we believe that the customer always comes first. In everything we do, we strive to save our customers time and money. Learning new operating system and losing your applications and existing setup can be frustrating. We at LaptopMD get it. This is why we strive to fix your device quickly and efficiently.
Component level repair is a dead art, but we specialize in this field. Soldering, schematics, microscopes, and oscilloscopes allow us to achieve 90% in all board level repairs. By fixing your device rather than simply replacing components, we save our customers money. Replacing system boards are expensive and often equivalent to a price of a new laptop. Simply put, we avoid replacements by performing repairs. Most of the big service centers like the Apple Genius Bars and Geek Squad do not even replace parts in computers or laptops! They just do not have the knowledgeable staff to do it. Even if they did, they aren’t even interested in repairing your laptop or computer. They will tell you your laptop is dead and give you some astronomical price for repair but at the same time will offer you a new laptop that is on sale. The worst part is that most of the customers fall for it. The fact is that 70-80% of customers walking in for repairs end up walking out with a new laptop. At best, they can replace hard drive and complete simple data transfers providing the hard drive is accessible (and most of the time it’s not). Apple Genius Bars end up replacing a part and charge double or triple of what we would charge for same repair. Our competition, the other local repairs shops, will fix your laptop by replacing parts, which is pricier then fixing the part. Big box retailers will make you wait days if not weeks for your repair to be completed. Many other local repair shops don’t even touch your laptop, they simply send it out for repair to a 3rd party. We specialize in same day/next day repairs. In fact, 60 to 70% of repairs can be done same day.
We understand if you are a New Yorker or live in tristate area, you probably need your computer or laptop every day and cannot wait to get it repaired. We work around the customer, so we will perform temporary repairs in extreme cases, so our customers can work if we DO need to order a part for this particular job. We overnight parts if necessary. In these cases, we take extra measures that others simply do not do. We disable your touch screen so you can use your laptop while the glass is on order. We Lubricate your fan while a new fan is in transit because your old one just cannot be fixed. We give you a complimentary USB keyboard or mouse so you can work your laptop while new keyboard or touchpad is being overnighted. Apple Genius Bar, Geek Squad, or any other local repair shop are forced to go by polices and regulations. Due to this, no same day or next day repairs are allowed. We are the first laptop and computer repair shop in NYC. See for yourself, just Google it! Our online reviews date back to 1999 and are still accessible on Citysearch. 20 to 30% of our customers do have warranty coverage, but you may already know that directly dealing with DELL, HP, LENOVO, ACER or similar is a nightmare. You must mail your device in, and that takes days if not weeks to get your laptop or computer back. They always say that before you mail it to the manufacturer, you must backup your data. How can you back up your data if your laptop or computer is broken? These manufacturers do not care. Simply put, if Genius Bars, Best Buy, Geek Squad or our competition would know how to service customer needs, we would NOT be in business. We do it all. We can fix your projector, or vintage sound system. We recover your data from your hard drive, SD card, or flash drive. We can fix your Xbox, or smartphone, Ix tour apple watch, iPhone, Samsung smartphone, or even your Drone. This is what makes us helpful, valuable and needed. Check our reviews on Google, Yelp.
Our team
Arthur’s journey in laptop repair and computer services has taken him from running Wall Street IT departments, at Fortune 100 companies like JP Morgan Chase, to teaching as an adjunct technology instructor. Arthur’s story begins in Minsk, Belarus. When Arthur was a boy, his family was forced to immigrate to the United States as a result of the Chernobyl nuclear disaster
Arthur grew up in Sheepshead Bay in Brooklyn and quickly picked up computer and programming skills through trial and error and a lot of bright intuitive learning. He obtained his B.S. in Computer Science from the New York Institute of Technology, propelling him into his career as a corporate IT manager and later as a computer services provider.
Certifications/Specialties: A+, MSCE, CCNE, Network Management/Repair, Computer Instruction and Consulting
First ‘Real’ Computer: Compaq 486DX 3 at the age 16.
Matt started as a floor manager at LaptopMD+ in January of 2010 and moved up the ladder quickly as LaptopMD+’s Chief Financial Officer.
Matt, a Columbia graduate with a Master’s in Mechanical Engineering with a Focus in Energy Systems, has a strong background in computer repair with 9 years of experience working on the hardware support team at SAS and has been working hands on with computers his whole life.
Certifications: Certified by Dell (4+ years)
Specialties: Business
Development and Operations Management
When Zoltan was a kid, he drove his parents crazy when they would buy him new toys and he would take them apart just so he could fix them and put them back together. As an adult his interest in taking things apart has diminished (slightly) but his ability to repair them has grown immensely.
Zoltan, LaptopMD+’s Lead Technician, holds a B.S. in Engineering. His repair skills and wealth of knowledge makes Zoltan LaptopMD+’s premier problem solver – ask this guy anything computer related (or not) and he’ll have an answer for you.
Certifications: Netcom – Information Technology, A+, COMPTIA Net +, CCNA
Specialties: Data Recovery, Hardware Support and Maintenance, Mac Repair
Milan joined LaptopMD+ in January of 2010 and has a strong background in electric and computer engineering. Before coming to LaptopMD+, Milan worked extensively in IT support and customer service specializing in computer and network maintenance.
Milan is one of many computer technicians at LaptopMD+ but is also in charge of working directly with customers on technical issues and managing all junior level technicians. Milan is LaptopMD+’s go-to guy for computer repair and customer relations regarding repair jobs and can be counted on for detailed computer repair.
Certifications: A+, Microsoft Visual Studio (C+)
Specialties: Hardware Repair, Network Maintenance, Customer Support
Originally from Argentina, Pablo Zauzich is LaptopMD+’s go to guy for onsite iPhone and computer repair. Pablo’s experience stretches across a variety of fields including computer and network repair, virus removal, data recovery and, of course, iPhone repair.
Pablo has a vast array of knowledge managing onsite software and hardware installations and is a trusted technician for onsite support and customer assistance.
Certifications: A+, Net+
Specialties: On site Setup and Support, Computer and Hardware Repair, Setup and Installation, iPhone Repair, and A/V Installation
Dima, a systems administrator and repair technician at LaptopMD+, has a wide background in IT infrastructure management and maintenance. An immigrant from Russia, Dima has experience in bilingual computer training and support, most notably having been in charge of training and staff enrichment classes as part of his involvement on the IT support team at a top Russian University.
He holds a M.S. in Computer Information Systems and has a wide array of experience in repairing computers and performing network management.
Certifications: M.S. in Computer Information Systems
Specialties: Systems/Network Management, Programming, and Computer Troubleshooting
With a strong background in web development and project management experience, Tim leverages the best of his analytical nature as the Director of Online Marketing at LaptopMD+ where he is responsible for the company’s marketing initiatives, project development, and online development. With degrees in communication studies and web development, Tim’s past experience includes ecommerce information architecture/development and new media work with newspapers including print, design, and online responsibilities.
Before joining LaptopMD+, Tim worked in New York’s lighting district on the Bowery as the lead developer and information architect for a leading ecommerce and brick & mortar lighting company.
Specialties: Project Management and Information Architecture
Alex came to LaptopMD+ from McDonald’s Corporation where he served as a business manager and assistant marketing coordinator for the Gulf Coast region, responsible for business development and the coordination of promotional roll outs. At LaptopMD+, Alex’s responsibilities include creative development of all marketing endeavors and is the head of press relations in addition to coordinating the company’s marketing and development projects.
A native of the Northeast, Alex has worked in the past as a freelance writer, most notably for AOL News, Politics Daily, and other media outlets, and studied communications at Rutgers University. Alex has also worked with a number of NYC charities on a pro bono basis.
Specialties: Content Marketing, Public Relations, Creative Development.
Visit: certifications page to discover the LaptopMD+ advantage and many more reasons why customers keep coming back to us.
| Laptop Repair and Desktop Repair Select Services | |||
|---|---|---|---|
| LaptopMD+ | Staples | Best Buy | |
| Virus/Spyware Removal | $99 | $299.99+ | $129.99+ |
| Data Recovery | 149+ | $259.99 | $249.99+ |
| Laptop Screen Replacement | 149+ | $600.00* | In Store Estimate |
| IPhone 6 Repair Select Services | |||
| Digitizer/LCD Repair | $189 | N/A | N/A |
| iPhone 5S Repair Select Services | |||
| Digitizer/LCD Repair | $89 | N/A | N/A |
| Battery Repair/Replacement | $69 | N/A | N/A |
| iPhone 5 Repair Select Services | |||
| Digitizer Repair | $79 | N/A | N/A |
| Fees & Estimates | |||
| Standart Turn Around Time | 24 hours | 3-4 Days | 3-4 Days |
| Estimate | Free | Free | N/A |
Prices represent typical service pricing, subject to change based on availability and job complexity as well as price updates by 3rd parties. See full price comparison for details.